At Nitrogen Supply, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, you have 30 days from the date of delivery to request a return.

Eligibility for Returns ✅

To be eligible for a return, the following conditions must be met:

✔️ The item must be unused, in its original packaging, and in the same condition as received.
✔️ Returns must be initiated within 30 days of receiving your order.
✔️ Proof of purchase (order confirmation or receipt) is required.
✔️ Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

How to Initiate a Return 📦

1️⃣ Contact Us: Email our support team at [stephen@nitrogensupplycompany.com] with your order details and reason for the return.
2️⃣ Receive Return Instructions: We will provide you with a return authorization and shipping instructions.
3️⃣ Ship the Item Back: Securely package the product and send it to the return address provided. The customer is responsible for return shipping costs unless the item was damaged or defective upon arrival.
4️⃣ Inspection & Refund: Once we receive the item and verify its condition, we will process your refund within 5-7 business days to the original payment method.

Refunds & Processing Time 💰

• Approved Returns: A full or partial refund will be issued to the original payment method within 5-7 business days after inspection.
• Non-Refundable Items: Customized or special-order items may not be eligible for returns unless they are defective.
• Exchanges: If you received a defective or incorrect item, we will send a replacement at no extra cost.

Damaged or Incorrect Orders 🚨

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or refund at no additional cost.

Return Shipping Costs 🚚

• Customer Responsibility: Return shipping costs are covered by the customer unless the item is damaged, defective, or incorrect.
• Lost Returns: We recommend using a trackable shipping service to ensure your return is successfully received.

Contact Us 📞

For any return inquiries, please reach out to us:

📧 Email: stephen@nitrogensupplycompany.com

We value your business and are committed to providing quality service and hassle-free returns! 🚀